Pallet3D terms of service

§1. General provisions

1. These terms set out the rules for the provision of services by electronic means on the website available at pallet3d.com (hereinafter: the “Service”).
2. The service provider is Tomasz Stanisławski, conducting unregistered business activity within the meaning of Art. 5(1) of the Act of 6 March 2018 — Entrepreneurs' Law (hereinafter: the “Provider”).
3. The Provider can be contacted via the contact form available on the Service and at the e-mail address: tomaszstanislawski2000@gmail.com.

§2. Definitions

• User — a natural person, legal person or organisational unit using the Service.
• Account — a set of resources in the Service assigned to the User, available after registration and logging in.
• Service (functionality) — the calculator for planning the loading of pallets, trailers and containers made available by the Service, together with 3D visualisation and data-saving features.
• Demo — a free, functionally limited version of the Service available without registration.
• Trial period — free, 14-day access to the full version of the Service after creating an Account.

§3. Scope and conditions of use

1. Using the Service requires a device with an up-to-date web browser and internet access.
2. The Demo version is available free of charge and without registration, with a limited range of features.
3. The full version of the Service is available after creating an Account — free of charge for 14 days (Trial period) and thereafter under a paid subscription.
4. By creating an Account, the User declares that they have read these terms and accept their provisions.

§4. Account

1. Registration requires providing a first and last name, an e-mail address and setting a password, or using Google sign-in.
2. The User is obliged to keep their login details confidential.
3. The User may request deletion of the Account at any time by contacting the Provider.

§5. Payments and subscription

1. After the Trial period ends, further use of the full version of the Service requires payment of a subscription at a price of PLN 50 per month. The Provider benefits from the subjective VAT exemption (Art. 113(1) of the VAT Act) — the price stated is the final price. Should the exemption be lost, prices may be increased by the VAT due, of which Users will be informed in accordance with para. 4.
2. Payments are handled by the external payment operator Stripe. The Provider does not store payment card data.
3. The subscription renews automatically every month. The User may cancel it at any time in the account panel — access remains active until the end of the paid period.
4. Prices may change; Users will be informed of a price change at least one billing period in advance.

§6. Nature of the calculation results

§7. Rights and obligations of the User

1. It is prohibited to supply unlawful content and to take actions that disrupt the operation of the Service (including attempts at unauthorised access, reverse engineering or automated data scraping).
2. One Account is intended for use by one User; sharing login details is not permitted.

§8. Liability of the Provider

1. The Provider makes every effort to ensure that the Service operates continuously and correctly, but reserves the possibility of technical breaks.
2. To the maximum extent permitted by law, the Provider's liability towards Users who are not consumers is limited to the amount of fees paid by the User in the last 12 months.

§9. Complaints

1. Complaints may be submitted via the contact form on the Service.
2. The Provider examines complaints within 14 days of receiving them.

§10. Withdrawal from the contract (consumers)

1. A User who is a consumer may withdraw from the contract within 14 days of its conclusion without giving a reason.
2. If the provision of the service began — at the express request of the consumer — before the withdrawal period expired, the consumer is obliged to pay for the services performed up to the moment of withdrawal.

§11. Personal data

The rules for processing personal data and using cookies are described in the Privacy policy.

§12. Final provisions

1. The Provider may amend these terms for important reasons (including changes in the law or changes in functionality). Users will be informed of changes by e-mail or by a notice on the Service at least 14 days in advance.
2. Matters not regulated herein are governed by Polish law.
3. Disputes with Users who are not consumers shall be settled by the court having jurisdiction over the Provider's registered office.