Pallet3D terms of service

§1. General provisions

1. These terms set out the rules for the provision of services by electronic means on the website available at pallet3d.com (hereinafter: the “Service”).
2. The service provider is Tomasz Stanisławski, conducting unregistered business activity within the meaning of Art. 5(1) of the Act of 6 March 2018 — Entrepreneurs' Law (hereinafter: the “Provider”).
3. The Provider can be contacted via the contact form available on the Service and at the e-mail address: tomaszstanislawski2000@gmail.com.

§2. Definitions

• User — a natural person, legal person or organisational unit using the Service.
• Account — a set of resources in the Service assigned to the User, available after registration and logging in.
• Service (functionality) — the calculator for planning the loading of pallets, trailers and containers made available by the Service, together with 3D visualisation and data-saving features.
• Demo — a free, functionally limited version of the Service available without registration.
• Trial period — free, 5-day access to the full version of the Service after creating an Account.

§3. Scope and conditions of use

1. Using the Service requires a device with an up-to-date web browser and internet access.
2. The Demo version is available free of charge and without registration, with a limited range of features.
3. The full version of the Service is available after creating an Account — free of charge for 5 days (Trial period) and thereafter under a paid subscription. The Trial period is granted once. The Provider may withhold it if several trial accounts have already been created from the same internet connection; the Account is then created without a Trial period, of which the User is informed during registration.
4. By creating an Account, the User declares that they have read these terms and accept their provisions.

§4. Account

1. Registration requires providing a first and last name, an e-mail address and setting a password, or using Google sign-in.
2. The User is obliged to keep their login details confidential.
3. The User may request deletion of the Account at any time by contacting the Provider.

§5. Payments and subscription

1. After the Trial period ends, further use of the full version of the Service requires payment of a subscription. A monthly plan and an annual plan are available. Prices are stated in a currency that depends on the language version of the Service (including PLN, EUR, CZK, RON) and are shown in the account panel before purchase; the amount displayed next to the purchase button is binding.
2. The merchant of record for the subscription is Stripe. This means that Stripe settles the payment transaction in its own name: the name Stripe appears on the User’s card statement, and Stripe sends the payment confirmation to the e-mail address assigned to the Account. The Service itself continues to be provided by the Provider, on the terms set out in these terms of service.
3. Applicable indirect taxes (VAT and its equivalents) are calculated, collected and remitted by Stripe as merchant of record, in accordance with the rules applicable in the User’s country. The amount displayed at purchase is the amount payable and includes tax where tax has been charged.
4. The Provider has no access to payment card data and does not store it.
5. The subscription renews automatically at the end of the paid period — monthly on the monthly plan and annually on the annual plan — until it is cancelled.
6. The User may cancel the subscription at any time in the account panel. Access to the full version of the Service then remains active until the end of the paid period and the following period is not charged. Cancellation alone does not mean a refund for a period already paid for; this does not affect the consumer rights set out in §10.
7. Prices may change; Users will be informed of a price change at least one billing period in advance. The new price applies from the following billing period.

§6. Nature of the calculation results

§7. Rights and obligations of the User

1. It is prohibited to supply unlawful content and to take actions that disrupt the operation of the Service (including attempts at unauthorised access, reverse engineering or automated data scraping).
2. One Account is intended for use by one User; sharing login details is not permitted.

§8. Liability of the Provider

1. The Provider makes every effort to ensure that the Service operates continuously and correctly, but reserves the possibility of technical breaks.
2. To the maximum extent permitted by law, the Provider's liability towards Users who are not consumers is limited to the amount of fees paid by the User in the last 12 months.

§9. Complaints

1. Complaints regarding the operation of the Service may be submitted via the contact form on the Service.
2. The Provider examines complaints within 14 days of receiving them.
3. Complaints concerning the payment itself (card charge, refund, dispute with the card issuer) are handled by Stripe as merchant of record. A report submitted via the contact form on the Service will be passed on by the Provider; this does not deprive the User of the right to contact Stripe directly.

§10. Withdrawal from the contract (consumers)

1. A User who is a consumer may withdraw from the contract within 14 days of its conclusion without giving a reason.
2. By purchasing a subscription, the consumer requests that performance of the Service begin before the withdrawal period expires and acknowledges the consequence set out in para. 3. Access to the full version of the Service is granted immediately once the payment is registered.
3. If the provision of the service began — at the express request of the consumer — before the withdrawal period expired, the consumer is obliged to pay for the services performed up to the moment of withdrawal.
4. A declaration of withdrawal may be submitted via the contact form on the Service or directly to Stripe. The refund is processed by Stripe as merchant of record, using the same means of payment as used for the purchase.

§11. Personal data

The rules for processing personal data and using cookies are described in the Privacy policy.

§12. Final provisions

1. The Provider may amend these terms for important reasons (including changes in the law or changes in functionality). Users will be informed of changes by e-mail or by a notice on the Service at least 14 days in advance.
2. Matters not regulated herein are governed by Polish law.
3. Disputes with Users who are not consumers shall be settled by the court having jurisdiction over the Provider's registered office.